POWER ACUPUNCTURE LLC Privacy Policy

Effective Date: May 2026

POWER ACUPUNCTURE LLC ("POWER ACUPUNCTURE," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide while using our website, scheduling services, payment systems, and healthcare-related services.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, communicate with our clinic, schedule appointments, receive healthcare services, or otherwise interact with POWER ACUPUNCTURE LLC.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to the following:

Personal Information

  • Full name

  • Date of birth

  • Government-issued photo identification (such as a driver's license, state ID card, passport, or military ID) for identity verification, insurance verification, fraud prevention, and patient safety

  • Email address

  • Telephone number

  • Mailing address

  • Emergency contact information

Appointment & Health Information

We may collect information related to your healthcare, including:

  • Appointment requests

  • Scheduling preferences

  • Patient intake forms submitted through Jane App

  • Medical history relevant to treatment

  • Health information voluntarily provided by you

  • Oncology-related information voluntarily disclosed

  • Treatment records

  • Communications regarding your care

Insurance Information

We may collect insurance information necessary to verify eligibility, process claims, and coordinate healthcare services, including:

  • Insurance carrier

  • Member ID number

  • Group number

  • Subscriber information

  • Insurance eligibility verification

  • Referrals or prior authorizations, when applicable

  • Claims submission information

  • Explanation of Benefits (EOBs)

POWER ACUPUNCTURE LLC currently participates with selected insurance plans, including but not limited to:

  • CareFirst BlueCross BlueShield

  • Aetna

  • Cigna

  • UnitedHealthcare

Insurance participation may change without prior notice.

Insurance eligibility verification is provided as a courtesy and is not a guarantee of coverage or payment. Patients remain financially responsible for deductibles, co-payments, coinsurance, non-covered services, denied claims, or any balance determined by their insurance carrier.

Payment Information

We may collect information necessary to process payments, including:

  • Payment information processed through Jane App, Stripe, or other authorized payment processors

  • Billing information

  • Transaction records

  • Insurance claims and reimbursement information

  • HSA and FSA payment information, when applicable

POWER ACUPUNCTURE LLC does not directly store complete credit card numbers on this website.

Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of access

  • Analytics and website usage information

2. How Information Is Collected

Information may be collected when you:

  • Visit our website

  • Complete contact forms

  • Schedule appointments

  • Complete patient intake forms through Jane App

  • Submit insurance information

  • Present a government-issued photo ID

  • Make payments

  • Contact us by phone, email, or text message

  • Subscribe to newsletters or educational updates

  • Interact with cookies or website analytics tools

3. Appointment Scheduling & Patient Communication

Appointments may be scheduled through:

  • Jane App

  • Telephone

  • Email

  • Text message

By providing your contact information, you consent to receive communications related to:

  • Appointment confirmations

  • Appointment reminders

  • Follow-up care

  • Administrative notifications

  • Billing matters

  • Insurance-related communications

  • Clinic announcements

Communications may occur through:

  • Email

  • Telephone

  • Text message

  • Jane App automated notifications

4. Payment Processing

Payments are securely processed through Jane App, Stripe, or other authorized payment processors.

Patients may choose to:

  • Securely store a payment method on file through Jane App

  • Provide payment information at the time of service

Payment processors maintain their own privacy and security policies.

5. How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Verify patient identity

  • Verify insurance eligibility and benefits

  • Submit insurance claims

  • Coordinate healthcare services

  • Provide acupuncture and wellness services

  • Maintain patient records

  • Process payments

  • Respond to inquiries

  • Send educational materials and newsletters

  • Improve website functionality

  • Conduct internal administrative activities

  • Prevent fraud, identity theft, insurance fraud, and unauthorized use of healthcare benefits

  • Comply with applicable federal, state, and local laws and regulations

6. Newsletter & Marketing Communications

If you voluntarily subscribe to newsletters or promotional communications, we may send:

  • Wellness information

  • Educational content

  • Clinic announcements

  • Service updates

  • Promotional offers

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Cookies & Analytics

Our website may use:

  • Cookies

  • Google Analytics

  • Similar analytics and tracking technologies

These technologies help us:

  • Understand website traffic

  • Improve user experience

  • Analyze website performance

  • Evaluate marketing effectiveness

Cookies may collect non-personally identifiable information, including:

  • Browser information

  • Device information

  • Geographic region

  • Website usage patterns

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

8. Third-Party Services

We may use trusted third-party providers, including but not limited to:

  • Jane App

  • Stripe

  • Squarespace

  • Google Analytics

  • Google Maps

  • Email communication services

These providers maintain their own privacy and security practices.

POWER ACUPUNCTURE LLC is not responsible for the privacy, security, or content of third-party websites or services.

9. Protection of Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Alteration

  • Loss

  • Destruction

Although we strive to protect your information using commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Protected Health Information (PHI) & HIPAA

POWER ACUPUNCTURE LLC protects Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable Maryland law, and other applicable federal laws.

We may use and disclose PHI as permitted or required by law for purposes including:

  • Treatment

  • Payment

  • Healthcare operations

  • Insurance claims processing

  • Legal and regulatory compliance

When required by law, patient authorization will be obtained before disclosing health information.

Patients may request to:

  • Access their medical records

  • Request corrections to their records

  • Request restrictions on certain disclosures

  • Request confidential communications

  • Obtain an accounting of disclosures, where applicable

  • Revoke written authorizations as permitted by law

11. Healthcare Information & Confidentiality

Health-related information voluntarily provided through appointment scheduling, patient intake forms, consultations, or other communications will be handled with reasonable confidentiality and professional care.

Patients are encouraged not to submit highly sensitive medical information through unsecured website forms or standard email whenever possible.

Whenever available, we recommend using Jane App's secure patient portal for confidential communications.

12. Sharing of Information

POWER ACUPUNCTURE LLC does not sell, rent, or trade your personal information.

We may disclose information only when necessary for:

  • Providing healthcare services

  • Coordinating treatment with authorized healthcare providers

  • Insurance verification and claims processing

  • Payment processing

  • Appointment scheduling and management

  • Legal obligations

  • Regulatory compliance

  • Protection of patient safety

  • Protection of our legal rights and business operations

13. Data Retention

Personal and healthcare information may be retained for administrative, legal, insurance, operational, healthcare, and regulatory purposes as required or permitted under applicable federal and Maryland law.

14. Your Rights

Subject to applicable law, you may request to:

  • Access certain personal information

  • Correct inaccurate information

  • Request deletion of certain information where permitted by law

  • Withdraw consent for marketing communications

  • Request additional information regarding our privacy practices

Requests may be submitted using the contact information below.

15. Children's Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information from children through this website.

16. Changes to This Privacy Policy

POWER ACUPUNCTURE LLC reserves the right to modify or update this Privacy Policy at any time.

Changes become effective immediately upon posting on this page. The Effective Date above reflects the most recent revision.

17. Notice of Privacy Practices

This Privacy Policy explains how personal information is collected through our website and general business operations.

POWER ACUPUNCTURE LLC also maintains a separate Notice of Privacy Practices, which explains how Protected Health Information (PHI) may be used and disclosed in accordance with HIPAA.

Patients may request a copy of our Notice of Privacy Practices at any time.

18. Contact Information

POWER ACUPUNCTURE LLC

Website: https://www.power-acupuncture.com

Online Booking: https://poweracu.janeapp.com

Email: info@poweracu.net

Phone: (443) 605-7873

Maryland, United States